Cancellation fees
The cancellation fee means the agreed contractual fine.
Orders cancelling
- If an order is cancelled 1 to 3 days (inclusive) before the accommodation is to take place, the cancellation fee amounts to 100 % of the first night. If the guests don´t show up the no-show fee will be the same as the cancellation fee.
- If an order is cancelled more than 4 days before the accommodation is to take place, no cancellation fee is charged.
Prepayment
- The guest will be charged a prepayment of the total price after booking their reservation.
- Advance payment means the determination of the price of all services already ordered, which are stated in the issued booking confirmation.
Cancellation shall be made via a written notification stating that the relevant stay or order is cancelled. The notification of cancellation shall be signed by the customer´s authorised person. The notification of cancellation shall be scanned and sent via e-mail to: recepcia@hotelmagnus.sk, or e-mail address of the person, with whom the customer communicated regarding the specific booking. If the notification of cancellation does not have the stated particulars or if it is not notified in the prescribed method, the cancellation is void and ineffective.